Refund policy

Refund Policy

At Velvira, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

We accept returns within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it, including original packaging.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed back to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery. We will gladly replace the item or issue a full refund at no additional cost.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if opened or used. Please contact us if you have any questions about your specific item.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Contact Us

If you have any questions or need assistance with a return, please contact us at:

Email: support@velvira.com

We’re here to make things right.